AI for Hotels & Hospitality
Hospitality / Customer & sales →Help guests enquire with their stay details ready.
Explain approved room information, hotel policies and services, then collect dates, guest counts and accommodation preferences for your reservations team to review.
02 / THE PROBLEM
A room enquiry needs dates and context.
Guests ask about room types, rates, breakfast, check-in time and late arrival. A price without dates or occupancy may not help them decide. Reservations staff need arrival and departure dates, guest numbers and any specific requests before checking availability.
Information can become fragmented when a guest switches from asking about a weekend stay to adding airport transfer or meeting-space requirements. Capturing the details together makes the next conversation more useful for both the guest and the team.
- “Which room suits two adults?”
- “Is breakfast included?”
- “What time is check-in?”
- “Can I arrive late?”
- “Do you have rooms for these dates?”
- “Can I ask about airport pickup?”
03 / THE SOLUTION
An AI assistant built around your business.
TKO can build an assistant around room descriptions, published rate guidance, check-in and cancellation policies, opening information and approved hotel services. It collects stay dates, guest count, room preference and questions for the reservations team.
Staff must confirm date-specific rates, room inventory and any special arrangement. The assistant should distinguish a request for an accessible room or transfer from a confirmed service. Connections to a property-management system or live booking engine require separate scope.
Explore AI Solutions04 / HOW IT WORKS
A clear path from question to next step.
Guest discovers the hotel
Asks about rooms or policies
Gets approved accommodation information
Shares dates and guest requirements
Stay enquiry is organized
Reservations staff confirm rates and availability
05 / BUSINESS EXAMPLE
See the conversation take shape.
Illustrative workflow · fictional business information · no confirmed order or appointment.
Customer
I need a room for two adults from Friday to Sunday. Is breakfast included?
Assistant
The sample hotel lists breakfast with its standard room option. Your dates and the applicable rate need confirmation. Do you have a preferred room type?
Customer
A standard room, and we may arrive late.
Assistant
I can include the room preference, dates, two guests and late-arrival question in your enquiry. Reservations staff will confirm the rate, availability and arrival arrangements.
Reservations staff start with a defined stay and an arrival question. The guest receives useful policy information without an invented nightly rate or a false room reservation.
06 / USEFUL WORK
What the system can help with.
- Room-type and published amenity questions
- Check-in, checkout and cancellation policies
- Arrival and departure date collection
- Guest counts and room preferences
- Group or meeting-space enquiries
- Requests for approved additional services
- Reservations enquiry capture
- Staff confirmation and human handoff
07 / BUSINESS FIT
Who this is for.
- Independent hotels
- Boutique hotels
- Guest houses
- Serviced apartments
- Hospitality groups
- Accommodation businesses handling group enquiries
The right fit depends on how enquiries arrive, what information customers need and who handles the next step.
08 / RELEVANT PACKAGE
Start with the scope you need.
RECOMMENDED STARTING POINT
AI LEAD
₦150,000 setup + ₦20,000/month
AI Lead is a practical starting point for structured stay enquiries and basic follow-up. AI Sales Engine may suit group and corporate sales pipelines. Live booking or property-management integrations need their own agreed scope.
Starting prices. Final scope, integrations and any third-party charges are confirmed before work begins. WhatsApp integration is available as an additional service and may involve third-party setup and usage charges.
View AI LEAD09 / MARKETING CONNECTION
Your AI system can work alongside your marketing.
Travel content and room adverts can send guests to a page with useful room and policy information. The enquiry path gathers stay details so reservations staff can respond with an appropriate offer.
Content or advertisement → Business website → Customer assistant → Enquiry capture → Human follow-up
Advertising management and advertising spend are separate from the AI solution package.
Ask about Marketing & Growth10 / QUESTIONS & ANSWERS
Useful answers before you start.
Related use cases
Explore all use cases →NEXT STEP / START WITH THE PROBLEM
Not sure which solution fits your business?
Tell us what your business does, how customers currently contact you and where you’re losing time. We’ll recommend the simplest solution.